krups blender jar Resources
October 26th, 2009 | 
Author: We were excited when we purchased this blender because it was so large and seemed so sturdy. Instead of blending smoothies every other day with our small inexpensive blender we’ve had for 15 years, we could make enough for 3 or 4 days. The blender worked great for a couple months, but broke when we tried to make a frozen margarita. There’s a plastic spinner with teeth that’s attached to the rotating motor post. The threads on the plastic part stripped due to the resistance from the ice.
We shipped the product at our cost to Southern Electric one of the recommended service facilities. It took almost 2 months and a few calls (not toll free) for our unit to be returned and all that was done was to include a new plastic spinner part which we had to reattach ourselves. It’s difficult to reattach the part to the post because there is no part of the post to hold onto to keep it from spinning while reattaching the plastic spinner. The plastic spinner part attached by only a couple of tiny threads, so it’s easy to see that resistance over time would strip the threads.
Sure enough a couple months later, while blending frozen strawberries, the plastic spinner part stripped again. We attempted to glue the part to the post with various adhesives, but it never held. We shipped the product back for repair and told them to just make the plastic spinner part stay attached. We were told that we voided the warranty by using an adhesive to attach the stripped plastic spinner. We told them that spinner part was stripped and would have been trashed anyway, but they would not fix it under warranty. We told them that we were done dealing with it and they could toss the blender.
It really could have been a great family blender. We’re back to using our small, cheap, ugly blender, which has one big advantage - it works!
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FRESHMIX KRUPS KB710D PREMIUM 600 WATT BLENDER 50 oz US $129.00 End Date: Saturday Apr-03-2010 17:24:10 PDT |
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FRESHMIX KRUPS KB710D PREMIUM 600 WATT BLENDER 50 oz US $129.00 End Date: Saturday Apr-03-2010 17:24:10 PDT |
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Posted in Kitchen Blenders - Krups | 
Tags: Adhesives, Frozen Margarita, Frozen Strawberries, Glue, Google, Homegarden, Krups Blender, Resistance, Spinner, Teeth, Tiny Threads, Type Search, Ugly, Warranty
5 Responses to “krups blender jar Resources”
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this blender is big and sturdy. all of the pieces are easy to take apart and put back together. the only problem i have with mine is that i’ve had it for about a month and it’s always smelled like i’m burning out the motor when i’m running it (even though i’m using plenty of liquids). other than that, it blends everything very nicely and the large 60 oz container is great.
I bought this blender because I could not take my Cusinart Blender CBT500 which was so loud I used construction head phones to prevent being deafened.
The Krups is much quieter and it crushes ice beautifully and makes smoothies smooth, so I disagree with negative reviews in that regard.
The ring assembly was designed so one can clean it easily separate the parts for daily cleaning. This was an excellent concept as other blenders are too difficult to clean and often cause one to overlook it altogether.
So why only 2 stars?
I am amazed that famed German engineering allowed this design off the line without a safety catch or lock to prevent unexpected loosening of the ring. This happens on those odd sleepy mornings when one is not completely vigilant.
I have never had kitchen disasters on this scale since purchasing the Krups Blender. I mean “break out the mop and bucket” monster messes.
It does not matter how carful you are, it is a numbers game, if you use this blender daily then disaster is on the way.
It would be nice if someone from Krups read these reviews and took measures to correct an easily solvable design flaw.
By the way if you are out there a complimentary replacement would be much appreciated:)
Update it happened again and almost destroyed my cell phone charging nearby and then ceased to work altogether. This blender is a menace and should be recalled before someone gets seriously hurt.
I love love love this blender. I have had mine almost a month and have made a smoothie every day. The trick is to use the blender correctly. I put a lot of frozen fruit in my smoothies as I am making for more than one person. At least two pounds, as well as frozen yogurt, protein powder, and milk. The trick is to TURN THE MACHINE TO ICE CRUSH AND WALK AWAY. Be patient. It takes 3 or 4 minutes of the pulsating to break down all of the fruit. After that is done, I turn it on speed one for about a minute and then speed two for about 30 seconds. Unlike other blenders where higher is better, the lower speed on this blender is where you get the vortex action that pulls down any non-pulverized fruit into the blades. I am not sure how the bottom is falling off for people. It is a bayonet style blade assembly. One simple twist locks it in place. Problems would arise if you twist the jar after it is on the motor, like when you take it off. Then I could see where the bottom would come off. But, pulling straight up that should never happen. I also read about the blenders turning off. I do think this in an automatic heat sensor. Mine did this the first couple of times I used it when I was just going straight to speed 4. After reading the limited manuel I discovered the need to use the ice crush feature. The automatic turnoff never happened again. I returned two Kitchen Aid smoothie blenders in the month before getting this one and I am very happy with it. It is much quieter than other blenders I have tried.
We were excited when we purchased this blender because it was so large and seemed so sturdy. Instead of blending smoothies every other day with our small inexpensive blender we’ve had for 15 years, we could make enough for 3 or 4 days. The blender worked great for a couple months, but broke when we tried to make a frozen margarita. There’s a plastic spinner with teeth that’s attached to the rotating motor post. The threads on the plastic part stripped due to the resistance from the ice.
We shipped the product at our cost to Southern Electric one of the recommended service facilities. It took almost 2 months and a few calls (not toll free) for our unit to be returned and all that was done was to include a new plastic spinner part which we had to reattach ourselves. It’s difficult to reattach the part to the post because there is no part of the post to hold onto to keep it from spinning while reattaching the plastic spinner. The plastic spinner part attached by only a couple of tiny threads, so it’s easy to see that resistance over time would strip the threads.
Sure enough a couple months later, while blending frozen strawberries, the plastic spinner part stripped again. We attempted to glue the part to the post with various adhesives, but it never held. We shipped the product back for repair and told them to just make the plastic spinner part stay attached. We were told that we voided the warranty by using an adhesive to attach the stripped plastic spinner. We told them that spinner part was stripped and would have been trashed anyway, but they would not fix it under warranty. We told them that we were done dealing with it and they could toss the blender.
It really could have been a great family blender. We’re back to using our small, cheap, ugly blender, which has one big advantage - it works!
We purchased this blender to make baby food for our kids. The first KB720 we received lasted 5 sessions before giving up the ghost completely. It just died. No clicking noises, no nothing. I contacted the Amazon vender, Today’s Concepts, and they were very helpful. They even sent a shipping label for the exchange, which was a nice touch that some places could learn. We received the new one in about 9 days and we began to make more food for the kids. We did begin to get the burnt rubber smell that people have commented on before, so we didn’t panic too much about that. Then the blender started shutting down, just stopping, and not restarting until we unplugged it and plugged it back in. At this point we were thinking of using the blender for skeet practice, but finished the batch of food with lots of unplugging and plugging back in. I contacted Krups and they didn’t have any insight into failure rates and types of failures. They just gave the same old reply of, “it will have to be shipped to one of our repair shops”. Translation: 4-8 weeks without a blender. I contacted Today’s Concept and they refunded my money with absolutely no hassle at all.
The blender is a really good one, when it’s working, but it’s just not of the quality that I expect from Krups. I’ve never had even a Walmart brand die as quickly as these two blenders.
Although I gave the blender only one star I give Today’s Concept 5 stars, and more if I could. Their shipping was good and their customer service was great. They were very helpful and didn’t give me any run around at all. I will definitely purchase other products from them in the future.